Job Details

**Part-time Guest Services Supervisor - Oak View Group (Austin TX)**

Oak View Group jobs Sports Jobs in Austin TX Facility Operations/Event Staff: Event Guest Relations ****In order to be considered for this role, after clicking "apply now" above and being redirected, you must fully complete the application process on the follow-up screen. ****

**About Moody Center:** The Live Music Capital of the World is finally getting the world-class arena it deserves. Opening in April of 2022, Moody Center will provide Austin, TX with a premiere 15,000+ seat venue to host the biggest artists and acts on the planet. Designed specifically for concerts, the new arena will replace the 42-year-old Frank Erwin Center and will provide top-tier hospitality, artist amenities, and all of the benefits of a modern music venue. In addition, the facility will serve as the new home court of the University of Texas mens and womens basketball programs.

Moody Center is being constructed on land owned by the University of Texas. The $338 million venue is being privately financed through a unique partnership between Oak View Group, Live Nation/ C3 Presents, Matthew McConaughey and The University of Texas at Austin.

At Moody Center, we are building a championship organization that serves our fans, community, and business partners through world-class sports and entertainment. We believe winning matters, our fans come first, with risk comes reward, great teams achieve unimaginable results, honoring the culture and music history of Austin, Texas is our duty and driving the business is our responsibility. Visit www.moodycenteratx.com to learn more about this venue.

**Position Summary:** Our Guest Services team will be essential in creating a safe and memorable experience for all guests at Moody Center Arena. This role requires a positive attitude, as well as a team-driven and proactive mindset. Each member of this team is responsible for proving an exceptional level of service to our guests all arena events, including UT home basketball games, major music/entertainment events and miscellaneous special events. This position is ideal for candidates with hospitality experience, superb customer services skills and a flexible schedule who desires a leadership role.

**Position Details:**

* Part-time position

* Shifts include nights, weekends, and holidays

**Essential Duties & Responsibilities:**

* Supervise team members throughout events including: assigning equipment, coordinating post assignments, scheduling breaks, and enforcing policies, procedures, and standards

* Facilitate employee briefings pre and post event

* Assist guests with reasonable requests for accommodations, including but not limited to wheelchair escort services

* Process opening and closing paperwork

* Understand, retain, and communicate safety and security measures

* Engage with team members and guests in a positive and effective manner

* Identify opportunities to create memorable experiences for team members and guests

* Proactively welcome guests and assist with questions and requests

* Ensure that Guest Services staff are engaged, upbeat, and delivers an exceptional guest experience

* Provide accurate facility information with excellent customer service to guests

* Provide critical and positive feedback to team members

* Respond to and/or escalate guest complaints, concerns, and compliments

* Reports any suspicious activity to supervisors and/or management

* Other duties as assigned

* Frequent bending, lifting 15-20 pounds, exposure to multiple external elements, extensive walking through the building, exposure to loud noises, and standing for long periods of time

**Requirements** The qualifications listed below represent the credentials necessary to perform the essential functions of this position. To be successful in this position, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

* 75% event availability commitment for April through July and 65% event availability commitment for August through December, event requirement is subject to change with notice

* Minimum 2 years' experience in any supervisory and/or leadership role

* Experience in a customer service-based industry is required

* Experience in a collaborative team environment is required

* Strong verbal and written communication skills

* The ability to function independently in a fast paced, high-pressure environment

* The ability to work flexible schedule including long hours, nights, weekends, and holidays

* Ability to motivate, encourage and recognize exceptional performance

* Previous experience within a sports, entertainment, or related field is preferred

**Working Conditions**

* Must be able to work a flexible schedule inclusive of weekends, nights and holidays required

**Vaccination Statement** **We are committed to ensuring all of our buildings and office locations are the safest in the world for artists, teams, employees, and fans. Thus, OVG requires Covid-19 vaccinations of all employees, sub-contractors, and vendors.**

**Oak View Group** Oak View Group is a sports and entertainment company engaged in a wide variety of activities, including arena development, facility management, arena and stadium alliance, sponsorships and partnerships, security services, publications, conferences, and consulting. The company, privately held, is headquartered in Los Angeles, California with offices throughout the world.

**EEO Statement** Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.